Frequently asked questions

How can we help you?

Book a ride

On the homepage, enter the departure and destination addresses in the 'from' and 'to' sections, add a stopover if needed and select whether you are travelling with or without luggage.

Then, select the pick-up time of the ride and, if applicable, the return ride. Fill in the number of passengers and then click on 'Calculate my ride price’; you will then see the fares of the different transport types that are available for your booking.

After you have made your choice from the available transport types, fill in your contact details. To complete the booking process, you can pay online in your trusted banking environment.

If you have any questions or need help placing your booking, don’t hesitate to contact us.

Creating an account ensures that your data is stored in a secure environment. This allows us to keep your data safe. Furthermore, you can view the status of your booking and change or cancel your booking at any time via your account.

For these reasons, you automatically create an account when you book a ride with us and it is not possible to book a taxi without an account.

This is not possible with our service. However, you can call us on +31 (0)30 227 1791 if you need help with your reservation. We’re always happy to help!

Want a ride out to your destination and back again? No problem! On the homepage, select 'return' and select a pick-up time for the return ride. You can now order both rides in one booking.

Through our large network of over 5000 drivers, our services are available throughout The Netherlands. You can book taxi rides to and from every address in the Netherlands via our website.

Yes, absolutely. At sneleentaxi you can book a ride for both a fixed and a foldable wheelchair.

Do you have a foldable wheelchair? Let us know under 'special luggage' when booking. You can then choose a regular taxi or a larger vehicle.

If you're fully wheelchair-bound, book a wheelchair taxi instead. These vehicles are always equipped with a wheelchair lift, so you're taken from A to B without having to transfer.

Next to our traveling options within The Netherlands, you can also book a taxi from anywhere in the Netherlands to any address in Belgium and Germany, and vice versa. On top of this, we offer transport in the region of Antwerp. When you book here, it’s not necessary to involve a Dutch address in the ride.

You can book a ride via our website 24 hours a day. Placing a booking is possible until 20 minutes before the planned start of the ride, so the driver has time to get to your pickup location. For rides booked shortly in advance, a driver will be assigned to the ride within a few minutes.

We always offer the sharpest prices we can. However, at busy times we sometimes have to increase the price to be able to find an available driver for your taxi ride. This is also the case when you book a taxi ride on a short term. If your ride is more expensive than usual due to any of these conditions, the website will notify you of this during the booking process.

Absolutely. If you want to be picked up at 9:45, for example, you click on 9:00 first and then you can specify your pickup time in 5 minute intervals.

Certainly. Enter your departure address first and then click on 'add stopover'. Now you can specify via which stopover(s) you want to travel.

Like to travel in style? Sneleentaxi offers luxury transportation options too! During the booking process you can select the 'Luxury' option on the offer page. You are then assured of a ride in a luxury car driven by a neatly dressed driver.

If you use a foldable wheelchair, this is no problem. In that case, please register the wheelchair as 'special luggage' under the step 'Luggage', when booking the taxi.
Do you have a non-foldable wheelchair or do you need to remain seated in the wheelchair during the ride? Please contact us.

If you have selected that you are travelling with luggage on the homepage, you will be directed to a page where you can select how much luggage you are taking with you. Based on the selected amount of luggage, the ‘Offers’-page will automatically display the available transport type(s). If you are travelling with a lot of luggage, it is possible that only a taxi bus is available for your booking.

Of course you can! Under 'Do you have any special luggage?' you can indicate what special luggage you want to take with you in the taxi. If you want to take a pet with you, please be aware that it is mandatory to bring a crate, basket or other item in or on which the pet can be transported. This way we can keep the taxis tidy for the next passengers!

Children are very welcome in our taxis. For small children you may bring your own child seats. You can also request one in the Remarks' field during the ‘Travel information’ step. Often, the driver is able to provide one! In The Netherlands, child seats are not mandatory in taxis, so there is no obligation for the driver to bring one. Therefore, we cannot guarantee that a requested child seat will be available.

The TX-certification is an extra quality label that taxi companies can achieve, which shows that their business operations are of an extra high quality. An additional requirement for the drivers to qualify for this mark is, for example, that they must have the life-saving act certificate. At sneleentaxi, we are proud to be able to offer you TX-transport!

Apologies for the inconvenience, our system sometimes has trouble with entering foreign phone numbers. In this situation, it is best to use the Dutch prefix to fill in the phone number +31611111111. You can add the correct telephone number in a remark to the booking.

My booking

After placing your booking, you will receive confirmation of your booked taxi ride(s) to the email address you provided. This email contains a link to your order overview. The order summary contains all the details of your booking. If you have booked several rides within one order, these are listed under each other in the order overview.

If you have provided a valid email address, your confirmation will be delivered to your mailbox within one hour after you made your order. If you don't find it there, check your spam folder. Still can't find the confirmation? Then please contact us.

You can view the details of your ride by clicking the green button which says 'Go to your order overview' in the confirmation email. Here you can view the company name and phone number of your driver from 24 hours before the start of your ride underneath 'Ride details'.

If you want to change the date or time of your taxi ride, you can do this online. You can find the link to your order overview in the confirmation that we have sent to your email address. The date or time can be changed online up to 36 hours before the start of your ride. You can cancel cost-free up to 3 hours before the start of your ride.

If you need to change the number of people, the amount of baggage or the pickup location, then please contact your driver using the phone number which you can find in your order overview. The same applies to any time or date changes within 36 hours before departure.

You can cancel your booked ride online free of charge up to 3 hours before the agreed time. If you cancel within 3 hours of the start of the ride, no refund is possible.

You can change the date or time up to 36 hours before the start of your ride. Need to make change after that? Then contact your driver using the number provided in your order overview.

With an instant ride, you book a taxi that's carried out right away: a nearby driver picks up the ride immediately and comes straight to you. You can cancel an instant ride free of charge within 60 seconds of booking. If you cancel later than 60 seconds, we charge 50% of the ride price; you'll receive the remainder back to your account immediately.

The driver will pick you up at the address and time you chose when placing your booking. This means that the car will be parked at the nearest available spot. The driver will then ring your doorbell or contact you by phone.

You can show the driver your order overview as proof when boarding the taxi. You can find your order overview in your sneleentaxi account. You don't have to print it, you can show it on your phone. If you do not have your order overview at hand, you can identify yourself using a passport, ID-card, or driver’s license.

We know things may happen that cause you to be a little later than planned. That is why our drivers are required to wait at least ten minutes after the planned ride time. Just make sure to let your driver know you're late.

If you are at the taxi more than 10 minutes after the agreed time, the driver is entitled to charge a waiting fee. The waiting fee is 10 euros per 10 minutes of delay. You pay the waiting fee to the driver in the taxi.

In case of airplane/airport delays, other rules apply. Check the section regarding airport transport for this information.

We do everything we can to make your booking and your taxi ride as pleasant as possible. But sometimes things do go wrong. In that case you can contact us via this page. We’re always happy to help you!

Airport

Transport to and from the airport is one of our specialties. Enter the name of the airport in the ‘from’ or ‘to’ field, and you will immediately be given the option to select the right airport. When you then fill in the rest of the details, your fare will be calculated according to our extra sharp airport rate.

This varies per flight and depends mainly on your final destination. Sneleentaxi recommends to arrive at the airport at least two hours in advance.

During peak holiday periods at major airports, this can increase to three hours in advance. You can find the most up to date information by consulting the website of the airport or your airline.

With flight tracking taxi rides, you don't choose a fixed pickup time — instead you choose the time between the plane landing and the taxi pickup. Because the flight is tracked live, the pickup time automatically moves along with your flight. Example: if you choose 1.5 hours between landing and the taxi ride, it doesn't matter what time your plane arrives — the taxi will always be ready for you 1.5 hours after landing. After that, the driver will wait a maximum of 20 additional minutes past the finally determined taxi time.

Based on the information you enter when booking, we provide an average time between the plane's landing and the taxi's pickup time. For this recommendation, we take into account all relevant factors of the booking, such as the flight's country of origin, disembarking, any customs checks, baggage handling, the walking and transfer time at the airport, and the time needed to reach the taxi. We call this the handling time. You can manually adjust the handling time yourself, but we never recommend shortening it. After all, it's better to wait a little while at the airport with a cup of coffee for the taxi driver than to have the taxi driver have to leave because he needs to move on to his next ride.

There is no specific pick-up location at the airport. Starting from 12 hours before the start of the ride, you can find the phone number of the taxi company that will carry out your ride in your account or via the green button in the confirmation email. Using this, you can contact the driver. Together you can then agree upon the pickup location. Oftentimes the drivers are waiting at Departures 3, but it is best to contact te driver to be sure.

When booking an airport transfer, it is important to enter your flight number when booking your taxi. You can do this in the designated field in the ‘Travel information’ step.

Don’t know your flight number yet? You can always add it later in your order overview. You can find this page in your account on the website or via the green button in your confirmation email.

If your flight is delayed and you entered your flight number when booking the taxi, the driver will wait for you for at least 70 minutes after the delayed landing time. This way, we take any delays to your flight into account.

Yes. With flight tracking, your flight is automatically tracked by our system. This means your taxi time adjusts automatically, regardless of whether your flight is delayed or arrives early. In practice, you only choose the amount of time you need to get from landing to the taxi: the handling time. This includes things like disembarking, collecting baggage, passport control, and moving through the airport. Our system provides an average handling time based on your booking.

Yes, you can do this during the booking process, but whether it is wise to do so is another question.

Our affiliated transport providers carefully plan their rides and always take a reasonable waiting time into account. For regular rides, this is at least 10 minutes, and for airport rides, at least 20 minutes after the most recently confirmed taxi time.

After this waiting time, the driver unfortunately has to continue to the next scheduled ride. As with other service providers, such as physiotherapists, dentists, and service technicians, a driver’s daily schedule is tightly coordinated. If one appointment runs much longer than expected, this can affect the customers afterwards who are also counting on a timely ride.

When booking a taxi ride with flight tracking, we recommend a suitable time between the plane landing and the taxi pickup time. For this recommendation, we take into account all relevant factors of the booking, such as the country your flight is coming from, disembarkation, possible customs checks, baggage handling, walking and transfer time at the airport, and the time needed to reach the taxi.

For example, do you have a handling time of 90 minutes between landing and the agreed taxi pick-up time, but are you ready after only 60 minutes? Unfortunately, it is not always possible to move the taxi ride forward, because all rides within the service are carefully coordinated with one another.

Of course, you can contact the transport provider to ask whether an earlier pick-up time is possible. Please keep in mind that it is better to be ready a little early and calmly have another cup of coffee at the airport than to risk missing your taxi.

At the airport, there is no specific pickup location. From 12 hours before the start of your ride, you can see the phone number of the taxi company that will carry out your ride in your account or via the green button in the confirmation email. You can use this phone number to contact the driver, so you can agree on the pickup location at the airport together. In general, Departures 3 is often used as the pickup location at Schiphol.

Some smaller flights, such as charter flights to small airports, cannot be tracked. This means we cannot retrieve live flight information or pass it on to the taxi company carrying out the ride. Of course, you can still book a taxi ride, but without flight tracking.

When booking the taxi pickup time, always take into account collecting regular or special baggage, moving through the airport, possible reduced mobility, and any customs checks. On average, 75 minutes after landing is a good starting point if there are no special circumstances, and 90 minutes or more if there are. If your flight is delayed, please inform our support department and/or your driver immediately.

If your flight has been cancelled, our system will automatically cancel your taxi ride. We do this to make sure your taxi ride is not wasted. You will then automatically receive the money back into your account. Once you have a new flight, you can book a new taxi ride with the new flight number.

Evert van de Beekstraat 202 is Schiphol’s official address. Our driver will, of course, simply drop you off at the departure hall of your choice. Pickup also takes place at the airport itself.

Festival

Yes, we provide taxi rides to and from festivals. Thanks to our large network of more than 6,000 affiliated taxi drivers, you can always book a taxi for your festival.

Your driver will come to the address provided in your booking. However, please keep in mind that on the return trip, it can sometimes be difficult for taxi drivers to get close to the festival grounds. Roads around festivals are often closed, cars may be stopped, or streets may temporarily be turned into one-way roads. This is often done to allow large groups of visitors to leave the area safely.

The address of the festival grounds is therefore not always the final pick-up location. Please discuss in good time with your driver where you can meet. Some flexibility is recommended.

We recommend not booking your return trip immediately at the festival’s official end time. After the event, it can be busy at the exit and around the pick-up location, which may make it take longer for you to reach the taxi.

It is therefore best to book your return trip 30 to 60 minutes after the festival ends. Also take into account possible road closures, crowds, and the time needed to reach the agreed pick-up location. Where possible, discuss the exact pick-up time with your driver in advance.

Yes. After a festival, thousands of visitors often leave the grounds at the same time. This can make the area very busy and may mean it takes longer before you reach the taxi.

We therefore recommend allowing extra time and taking possible delays into account when travelling to the agreed pick-up location.

A flexible pick-up time means that you do not choose one exact time, but rather a time window during which you can be picked up. This is especially useful after a festival, because many visitors want to go home at the same time and taxis are constantly driving back and forth.

By making your pick-up time flexible, you increase the chances that a taxi company can schedule your ride. For example, if the festival ends at 11:00 PM, it is better not to book a taxi for exactly 11:15 PM, as this is often when many people request a taxi. Instead, choose a flexible time slot, such as between 10:45 PM and 11:30 PM.

This gives the driver more room in their schedule and increases the chances of a smooth journey home.

Payments

We offer multiple payment options. You can pay with iDEAL, credit card, PayPal, Apple Pay. or Bancontact.

Your payment is always finalized in your own trusted banking environment.

That is not possible with our service. We are extra competitively priced because we make paying online very easy. In the past, it regularly happened that a ride was ordered and the taxi driver showed up without the customer being present. As a result, we had to pass on the expenses of these empty kilometers to our customers, which negatively influenced the prices for all customers. For this reason, we have decided to only accept pre-booked rides, so that we can keep our prices low and our level of service high.

If the payment fails, you can always try another payment method. If you don't want to use another method or if that fails too, please contact us.

The price we charge is all-inclusive. If you decide at the time of your taxi ride to make an extra stopover or to take luggage that was not specified at the time of booking, the driver can charge an additional fee for this. The same applies to unavoidable toll and ferry rates.

Our drivers know that rides ordered through sneleentaxi have been paid for in advance. Your order also states that the ride has already been charged by sneleentaxi and that nothing has to be paid in the taxi. So you can always show this.

You can, but you don't have to. It's entirely up to you.

If you cancel your ride more than three hours before departure, you will receive a full refund from us, minus any transaction costs. You will generally receive the refund within three business days after the cancellation.

Have you waited for three business days after the cancellation? Please note that it can take up to three business days for the money to appear in your account.

If it has been more than three business days since the cancellation, please check the following:

Are you looking at the correct account? The money is always refunded to the account from which you paid for the booking.
Are you looking for the correct refund amount? The refund may differ slightly from the original debit. For example, transaction costs are not refunded for most bookings. Also note that a return trip is debited as one amount, but the amount is refunded per individual taxi ride. So it might be the case that you have to look for multiple smaller refunds, instead of one large amount.
Are you looking at the correct transaction label? Our refunds usually come in under the name ‘Mollie’, as this is the party that processes the payments for us.

If you still cannot find the refund, please contact our customer service. We are happy to help you!

The invoice of your booking is added as a PDF to the confirmation email which you receive when you place your booking. You can also find the invoice for your ride on your account on our website under the heading 'my bookings'. When you click on the taxi ride, you have the option to download the invoice.